So I contacted Tech support and got what I believe to be nothing more than computer responses. I have been using Pinnacle Studio for many years and upgraded to Studio 21 and had problems of crashing and issues within the programme that would not let me do things that it was meant to do. I never had a problem with customer support, even getting a refund for one product in under an hour. I recommend going to the forums and talking to the avid fans (pun intended) who will help guide you and have seen almost all issues before. Do things in the right way and you won't have many issues, do anything lightly out of the ordinary and you have a lockup situation on your hands. Pinnacle Studio has the best workflow of any NLE and is surprisingly powerful, especially the new versions, far more user friendly than Sony Vegas Professional for example and much much faster at getting the job done. Crashes are a daily occurrence on all versions, however, since they introduced crash recovery with V12 nothing is lost. That said, I have a love/hate relationship with it. This software has quite literally powered my business for all those.
I have been using this software for 14 years, starting with version 9 and currently using V12.1, 19.1 and 23 on 5 different PCs in my business.
